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These performance studies illustrate successes our clients can attribute to Adversity Quotient® (AQ®) solutions. Client: Diversified Collection Services, Inc.
Overview: At DCS, the largest loan collection agency in the U.S., performance is measured by collection percentage / cents on the dollar collected per contract. DCS wanted to explore to what extent AQ predicted performance. It created a rating system for employees, rating each person from 1–4 on overall performance, based on some tight definitions for each category. Top performers were assigned a “1”; the lowest performers were rated as “4.” Results: AQ predicted performance at DCS, with top performers having statistically higher AQs than lower performers. The following correlation was found between AQ in the top three performance categories:
DCS believes that AQ has / greater relevance and validity than its current psychological measures used in hiring. As a result, it has replaced existing instruments with the AQ Profile as it begins to grow its workforce. |
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Sample:
450 employees at three different locations
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